Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Order a WiFi Booster if an option. Tap Add a room, Tap the room you're in. Tap Add a room, Tap the room you're in. Tried to order wifimax pod from my account but it asks me to chat to someone. . I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Up to 3 WiFi Pods if needed. Scan complete, Tap continue. Kind regards. If the scan picks up that you need a pod it will allow you to order some. You can order WiFi pods from the Virgin Media Connect app. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Then Start the scan again. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Router placed in best possible position. No setup fee. Security matters. · While connect to WiFi, Tap I’m ready. Tap Add a room, Tap the room you're in. However they can be chargeable depending what package you on. While connect to WiFi, Tap I’m ready. The mesh wifi pods now come with a speed guarantee . . I am going to send you a private message. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. I presume I'm on WiFi max because my package is the 1gig volt. Tap Start the scan. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Excludes broadband faults and broadband network outages. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Take control using the Connect app. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. • Start the Scan (do this in every room) • Scan complete. Not ideal when the Connect app only occasionally decides to recognise the hub. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Re: Order WiFi pods. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Best. Scan complete, Tap continue. Right from the. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Re: Order WiFi pods. Wait 2 mintues for Scan. Then Start the scan again. Very Insightful Person. They are free on Volt, 1GB or Oomph bundles. HI had virgin media installed on Saturday. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Tap Add a room, Tap the room you're in. The firm said that the pods and the Media Hub. Security matters. Otherwise WiFi Max is an £8 Monthly addition to. Stay safe online. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Am on 1GB, very weak signal in partners office and constantly disconnecting. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The pods can only be sent out one at a time too. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. The mesh wifi pods now come with a speed guarantee . Check out the purple envelope in the top right hand corner for a private message from me. I don't understand how to order a Wi-Fi pod. a month ago. Speed Please can you try the below steps usng the Connect the app:-. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Networking and WiFi. • Scan complete, Tap continue. Technical assistance just gets an AI that assumes there's a fault. Sorry to see you are having problems ordering the wifi boosters. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Apologies for the delay in responding. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. Use the VM connect app or give customer services a call. Hi @Tweeder786 . Phone. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Hi , Thank you for your post and welcome back to our community forums. Manage Your Account. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. 0 Kudos. It's up to three in total depending upon coverage. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Once I've got to that page, I'm taken to a screen to. To install a. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Thanks - Steve Hi. Unfortunately, the message said that ordering could only be done by phone. How to perform the scan and order the wifi pods when using the Connect app. It's great to hear you're looking at having WiFi Pods. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Manage Your Account. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. - 5405927. Use the VM connect app or give customer services a call. Hi @VAF . When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Start the Scan (do this in every room) Scan complete. I have a Volt package so should be able to get up to 3. While connect to WiFi, Tap I’m ready. . You need to do a scan on the connect app. Browse Virgin Media Virgin Media Community. Virgin Media. QuickStart, set up and connections. On my android phone it just tells me it can't see the hu. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My Virgin Media. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. All the information you need to setup your first Pod or fix an. Subscribe to this message's RSS feed. At least 30Mbps download speeds in every room or £100 one-off credit. You can get your 1st one by signing up to WiFi max. Account - Cable. And the pods should be delivered within 72 hours. • Start the Scan (do this in every room) • Scan complete. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. 😞 I will assist you on this and send a private message. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Home Phone. Have replied to your PM and awaiting your response. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. The pods are only free for volt customers and 1gig service. If the scan picks up that you need a pod it will allow you to order some. Scan complete, Tap continue. Hi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. • View, manage and even order WiFi Pods*. Phone. However, it’s worth pointing out that the. Tap Start the scan. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Did you take out Wi-Fi Max. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. a month ago. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. Account - Mobile. You need to use the Connect app. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Thanks for your suggestion. The app should detect low signal and allow you to order them straight. Re: WiFi Pods order. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Tap Start the scan. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Networking and WiFi. The mesh wifi pods now come with a speed guarantee . (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. If you which to go through the diagnostic process for this, I will send you a private me. 🌞QuickStart, set up and connections. Can anyone advise please? We’ve ran several scans using the app of our home. Tap Add a room, Tap the room you're in. I am also looking to order Wifi pods. Home Phone. 0 Kudos. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. And that’s not all – if you’re a. And sorry that you require a pod. So you need to prove that you can't get 30 Mbps (3. I loose WiFi connection completely from half way down my hallway and need the signal to. The home scan feature will guide you from room to room to carry out WiFi speed tests. Smart Wi-Fi Pod Support. Manage Your Account. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. About our help and support page. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. While connect to WiFi, Tap I’m ready. The best way to get a pod order is download the Virgin Connect app, from here do a scan. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The pods can only be sent out one at a time too. Options. Tap Add a room, Tap the room you're in. I went on the Virgin Chat and the agent said they would organise a pod. Subscribe to this message's RSS feed. I will send a private message - watch out for the purple envelope. . I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Once this is done, you can add more Pods (up to a total of 3) at a later date. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. Not ideal when the Connect app only occasionally decides to recognise the hub. Security matters. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. Up to 3 WiFi Pods if needed. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. If the scan picks up that you need a pod it will allow you to order some. About our help and support page. Switched On. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Wi-Fi pods - failed orders. If you do find that you need additional pods for more signal, you can have up to 3 per account. - 5289462. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 500. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. TV. I cannot see the Message Us icon on Safari or Edge. Networking and WiFi. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. QuickStart, set up and connections. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Billing and payments. However, the connect app directs me to the website, the website doesn't have an order link. Check out the purple envelope in the top right hand corner for a private. . Previously with NTL, Virgin Net, Cabletel, Cable Online. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. My Virgin Media. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. • Tap Add a room, Tap the room you're in. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. We would like to show you a description here but the site won’t allow us. It seems the only way forward is to create this post. · Wait 2 mintues for Scan. See the following page for details, including how to order online via My Virgin Media or through the Connect app. My Virgin Media App. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. SpeedWait 2 mintues for Scan. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Wait 2 mintues for Scan. . It will identify the blackspots and allow you to order one Pod to start with. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. Networking and WiFi. Change or cancel your package. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Forum; Apps. Inefficient, extremely poor designed process. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. I am so sorry that you have also faced an issue ordering a Pod. Then Start the scan again. Just buy a Wireless Repeater ! - 5403097. TiVo. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Check your broadband service. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. If you need any further help after doing this, let us know. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Hi, I am a new customer. Security matters. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Scan complete, Tap continue. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Home Phone. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. The firm said that the pods and the Media Hub. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Then Start the scan again. I will send a private message - watch out for the purple envelope inviting you in. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. SpeedSorry to hear of any WiFi issues. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Please look out for the private message and we can get. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Scan complete, Tap continue. I have the option on the site but it errors out, classic. Stream from Virgin Media. The app should detect low signal and allow you to order them straight from there. SpeedHi BenHawkeye . While connect to WiFi, Tap I’m ready. Hi there @LFC383 . You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. SpeedWait 2 mintues for Scan. How to perform the scan and order the wifi pods when using the Connect app. Tap Start the scan. Easy to set up, coverage has. We're here to help. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. . Virgin Media. WiFi Pod ordering shambles. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Virgin Mobile. . - 5289462. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. The official route is to use the Connect app to scan your Property and order an initial Pod. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. --------------------. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Hello, I wonder if someone can help me to order my first WiFi pod please. Tap Start the scan. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Further exclusions & legal stuff apply. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. ) he went through and ordered the pod for me, so hopefully will come through and be free. · While connect to WiFi, Tap I’m. No setup fee. . These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Here you’ll find all the help you need for Virgin Media related problems and issues. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. This does not seem correct, given we are. I would like to place the order for you so I am going to pop you over a private message to take a few more details. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Account - Mobile. While connect to WiFi, Tap I’m ready. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. . The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. SpeedWi-Fi pods - failed orders. If you can wait then wait here and a mod will help you else call CS who will order them for you. I presume I'm on WiFi max because my package is the 1gig volt. Virgin Media Community. We’re so confident in this technology that we’ve launched. My Virgin Media App. However they can be chargeable depending what package you on. Here you’ll find all the help you need for Virgin Media related problems and issues. This does not seem correct, given we are.